My daughter's Insurance company decided in January 2016 that maintenance medications would have to be filled by mail order rather than through a retail store pharmacy.
The problem with this was we were not informed about these changes. Therefore our limited number of uses for a retail pharmacy have been used up already.
My daughter also has a secondary insurance that will pick up the balance. There has been a lot of red tape involved in figuring out not only how to get her medicine in a timely manner, but also how to go about getting the medicine paid for by her second insurance.
The primary insurance company wants me to pay for the balance of her prescriptions out of pocket. My cost would be $474.69. This would be a huge blow to my budget, which is why I need the secondary insurance to pick up the balance.
As it stands right now I have asked the primary insurance company to let us use a retail pharmacy since they are refusing to coordinate benefits with our secondary insurance.
As of right now we are awaiting a response from them.